Customer Testimonials
I'm a Chevy person 👍.
Always a pleasant experience!
They are always polite and informative
Eric was a FANTASTIC help in an 'emergency pinch'. My 2024 Tahoe appeared to lose its transmission while I was on a road trip. I was near Brazil, Indiana at just a few minutes before 5 PM on a Friday. This could have been a travelers nightmare. I called York in a complete panic. Eric was quick to guide me to my next steps and was even able to find me a loaner vehicle to use so I could continue my trip while they took care of the Tahoe. I week later, I was back in Brazil, picking up my repaired vehicle. ... Read More Google - Sep 2, 2026
I've always taken my car here because they do an excellent job with friendly service and let you know what you need next.
Gerald Long was very professional and answered all my questions in a timely manner furthermore, the staff at York Chevy was outstanding the entire process highly recommend the York family for your next purchase
The service department at York GMC is always friendly and helpful. They always call to get approvals on work that may need done and are honest about which services are needed the most to maintain the longevity of my vehicle. I’ve been bringing our vehicles to York for ten years and I wouldn’t bring them to any other local dealership.
I previously went through Dorsett. And when I tell you the difference was DAY AND NIGHT!! York service listened to me. They took the time to understand, and they actually hold pretty decent conversations. I’m very blessed and happy to have went through York this go around.
Debbie B. and Jeff are an amazing team at York Chevrolet. I would recommend this dynamic duo to everyone! Thanks guys at York!
We took the buick in for a oil change and tire rotation They got it in pretty quick and it was done in a timely manner.
Went in there to look at a vehicle (not buy) and the first salesman was nice and wasn’t pushy as most on floor salesman are, then 2 other guys one being the owners son came over after I told them I wasn’t going to buy it an tried to push me into buying the vehicle after stating I didn’t want it. Don’t recommend going.
The buying process was a little long but overall, it was fine. My wife was getting discharged from the hospital and I really should have come back and finished the car buy the next day but in the end, all worked out fine. There were 4 other buyers in front of me and to be fair I originally came to sell my truck but they made me a deal on a new Traverse and I stayed to finish up the great deal. My wife and I love the New 2026 Traverse in Radian Red.
Very reasonable and amazing communication
Debbie, my salesperson was excellent! She sat in the car with me reviewed the features of my car and assisted me the set up of the GM app. Everyone at York was professional and courteous. The purchase of my vehicle was seamless.
Such a great community supportive local dealership.
Jared is the epitome of trustworthy customer service. When it comes to vehicles its hard to trust places that treat you like a number... these guys are much different.
Awesome service
Do NOT buy from this company if you are doing a trade in. They tried to offer me $16,000 for my vehicle, when it is in great condition and market value for my vehicle in this exact condition is worth $18,000.00-$20,000.00. I mentioned that to them and they agreed with me but stated they needed to make a better profit. Then proceeded to tell me I’d need $10,000.00 for a down payment. Price gauging their customers and money hungry.
I was blown away by how kind everyone was. The employees didn’t talk to me like I was buying a car. They spoke to me like a person, a friend. I worked with Jeff, Brady, David and Debbie. Amazing group of people. Thank you for helping me buy the perfect car for me.
Great experience. Emily rocks!!!!
Service is top notch. Very accommodating and very professional.
Good
Service was good however they did not put the glovebox back correctly after replacing the in-cabin air filter. My husband was able to put it back on so thankful it was something minor. Also, we prefer to schedule our service through your website however it has not been working for quite some time. It is not as convenient to have to call to schedule.
Travis Pugh is the best!! He is super friendly, tries to find the best deal for you and he makes funny ads for the company!! Go see him and the rest of the family! Tell them Beth Sutherlin sent you!!
We only buy cars from Steven at York. He and his managers always take care of my family!!
Requested a repair on rear bumper sensor under warranty and quoted me $1400. I purchased the 24 blazer new and owned it less than a year. I will not be going back or purchasing another GM vehicle.
York Chevrolet Brazil had my truck for 2 weeks for an engine light and while it was there I also wanted the transmission serviced. When I went to pick it up, the bill was crazy, luckily I have an aftermarket warranty. However the transmission was NOT serviced 😡😡
Avoid this place at all costs.
Took my car in to get serviced, a free veterans oil change per their promo, and appraised for potential trade.
Surprised I still have my car after they left it out front with the keys on the center console for 3 days. Never moved it. Called me 9 times over 3 days to get me to come into look at a new car for trade. Without EVER even looking at mine. Each time I asked if they had serviced my car and come up with a value. Every time they said yes it will be done today.
... Read More Google - Nov 25, 2025
York Service Department are Great !! Very friendly , helpful and knowledgeable !!!
Completely satisfied! Danny went above and beyond. At other dealers I’ve always felt like we had to sell the vehicle to ourselves and we pay MSRP.. Everyone there that we talked to and interacted with were awesome. Your dealership has time for customers. Greatly appreciated
Everyone was nice and the work was done in a timely manner.
My step-ma and I recently went to trade in her car and buy a new one. We had such an amazing experience, with the most friendly people who were more than willing to answer all our questions, be patient with us, navigate for us the best deals and rates, and more. The most painless experience I've ever had buying a car.
Danny especially was very helpful, kind, and friendly. I very much appreciate how he and Jeff were honest with the process, even admitting to things that weren't necessary and would only charge more money. They helped with ... Read More Google - Oct 3, 2025
Very friendky and quick
York Chevy of Brazil, IN is an amazing place to purchase your next car or truck! They offer quality and efficient service and their staff is top-notch! Very happy we bought our 2025 Equinox from them.
Team was personal & professional. Love my new Trax!
This dealership lives up to its motto "We're not #1, you are!" Our salesman was very courteous and was most eager to help us become familiar with the vehicle we purchased. When a problem arose, the manager assisted us in a remedy. Word of mouth--it is the best advertising a business can have, and we are singing praises!
I was charged for a tire rotation and when I received my car, the tires had not been rotated. My husband spoke to the manager and he reviewed the video footage to confirm the technician did not rotate my tires, and the service department had proceeded to charge me for a service that was not received. The manager did apologize and stated the technician would be fired and I would receive a refund for my tire rotation. For us, it was not about the refund or money - we were very disappointed with the lack of ethical principle, morals and ... Read More Google - Aug 14, 2025
I recently visited the service center. My vehicle seemed to be running warmer than it had been. When I called, John told me I could bring it in and he’d look at it. John was great. He not only listened to my concerns, shared information with me and answered my questions. Thank you, John, for great customer service!
We were set to finding another vehicle,in case, something went wrong with the other one.We went to several places,and, dealerships,
when the next day,we went local.I had already seen the one I wanted,
And,the color,I said;Please,let them have my color and price.And,we pulled in,and,they did have the One,
with the right color and everything,
And it was the last one.Well, Debbie was magnificent.She took care of us, right away,and,went into the finance department,and,we drove it off, practically,2-3 hrs.Next day,... Read More Google - Jul 24, 2025
Earl was my salesperson and he did a wonderful job with helping me find the perfect car. I would recommend everyone ask for him ans always choose York Chevrolet!
I called about my car battery leaking acid when I bought it and they fixed it for free as they said they would. They do an excellent job
The only place around to deal with!!! Beat service department around in my book and the customer is put first!!! Great sales experience and financial department!!! Thank You York for making your customers Number 1!!!!
Really unsatisfied with my experience with my sales person. I acknowledge that I was unable to walk into the dealership (I live 3 hours away), but it still felt that I wasn't a priority
Earl did an amazing job helping me find the perfect car. I left with exactly what i wanted. Best customer service hands down! Highly recommend doing business here.
My daughter and I recently bought a 2025 Chevy Traverse. The salesman and finance where awesome to work with. My daughter is very happy with her first new car. Would definitely recommend this business.
My husband and I went to look for possible trade and ended up trading both our vehicles for newer and less miles. Working with JR (Earl) Donald was so pleasant and he helped with getting us exactly what we were looking for. Also went above and beyond to retrieve our forgotten CD and Army license plate later! Also shoutout to Kendrick, Jeff and Brady for the total York experience The service department is top notch too! A+++++
Anita who checked me out does a wonderful job! She’s very knowledgeable about what services were performed and is very kind!
I had a wonderful car buying experience today at York Chevrolet in Brazil, IN. I got a good trade in value, reasonable price on my new car and the best customer service I could have asked for. From my salesman Earl who was so personable and even transferred all my belongings into my new car for me to Kendrick who found me the best financing and finally Jeff who guided me through all the paperwork. I couldn't have asked for a better experience! I even got to meet Mr. York! He greeted me with a big smile and wished ... Read More Google - Apr 29, 2025
Me and my dad went in as i been wanting to get out of my vehicle and i test drove the GMC acadia AT4. The finance manager stated i was unable to be put on the trade loan and only my dad could be on it. He stated we were approved and on monday we just needed to sign papers. I get there just to hear we were not approved because my dad had already had an open auto and my vehicle was in my name and not my dads so the bank denied it. Again this was utterly wrong ... Read More Google - Apr 23, 2025
Easy to work with, I told them what I needed to happen, they made it happen, They went above and beyond, Such a friendly staff, Earl was top notch, no pressure, just, let's talk and see what we can do.......Just Outstanding!!!!!
Unless you’re buying a new vehicle with a warranty I wouldn’t trust any of the staff here as far as I could throw them. If I could give less than one star I would. Salesman was Earl and Jeff was the financial manager I do believe. Terrible people and lesson learned.
Took my truck in because it has an extended warranty just for them to charge me a $165 and tell me that it's going to cost 500 for the fix, and all it is, is the gas cap is loose. I have heard from several people that York Chevy. In Brazil will screw you over and now I know it's the truth. I will never buy another vehicle from them again and anyone looking to buy one might want to look elsewhere.
My engine light came on so I took it into the shop. Remind you I haven't even ... Read More Google - Aug 6, 2024
Cost 122 dollars for a standard oil change. Tacked on 27 dollars to my bill for miscellaneous.
I purchased a car in June of '23. I attempted to cancel the warranty with Jeff in November of '23 so I could possibly trade in my car and get $4K off the loan. Jeff said this was completed and would take about 8 to 10 weeks. On week 12, I looked at my loan and it’s still the original amount. I contacted Veritas, through whom the warranty is held, and they had no information on Jeff sending in a cancellation letter. I contacted York again and asked to speak with Jeff, who disregarded me and said the lady who processes the titles deals ... Read More Google - May 30, 2024
Changing my review I’m a returning customer and had previous good experience, but this time I get a truck from them and it completely breaks down in a week and I call them and they tell me they can’t and won’t do anything for me and now I’m out $1000 for a problem they knew about and wouldn’t fix literally had the truck for 7 days, not happy with how I was treated, not good customer service and not a way too take care of a returning customer
Kept my truck almost 3 days and charged me $211 for a “window leak diagnosis” will never take my vehicle there again.
We bought a new Silverado and couldn't be more impressed with the experience! Debbie made everything flow flawlessly! Her attention to the small details, as well as the big stuff, showed outstanding professionalism. Our finance aspect of the deal was also done efficiently and painlessly. We would definately recommend York, Brazil for a new or used vehicle.
Overall not a great experience. Purchased a used Yukon the following day after test driving it. During the paperwork process they tried to add additional services that were not requested. There was a $1500 extra included that they said they put on all vehicles when they get them in plus a $350 charge for the coating that was not an option either. The paperwork took two hours (we had our small children with us so that was partially our fault) but it was after 7 when we finished and the saleswoman and manager were out of the parking lot before we were. I ... Read More Google - Mar 20, 2024
Took 6 days for an alignment and to mount new tires that we provided. Charged us over $1200 for an alignment, mounted tires and changing 4 bolts. And they didn’t fix the valve stems for the tires, like asked. Then had a mechanic tell us that our truck needed over $5000 worth of work when we only wanted an alignment. We won’t be back.
Bought used vehicle for 16k. It went to shop less than 24 hours and only after 40 miles on the road.
They rotated my tires and on my front passenger rim they scuffed my brand new rim where they loosened and tightened my lug nut. 😡😡. I will start buying my cars elsewhere.
I’ve used York Chevy Brazil location since 2014, they lost several good employees that have worked in the shop and managing the service desk over the coarse of time since then. Unfortunately it’s been a downwind spiral since those employee's left. Ive tried my hardest to look past the issues and continue business with the Brazil location but after my last appointment I can no longer do so. It’s been leading up to this point, and it’s finally came to a head. My advice to anyone using York Chevy of Brazil, take your vehicle elsewhere to ... Read More Google - Feb 3, 2024
Just put it this way I was told about problems with my car and when they found out it’s supposed to be under warranty there was nothing wrong with my car I will never bring a vehicle to your establishment again felt lied to and treated like I was an idiot
Tires were not checked. There was no warning about their condition. Completely bald with no tread. My whole family slide all over the road during a terrible storm. We had no control over the vehicle. Dealership was called and there has been NO COMMUNICATION! NO APOLOGY! I will never go back!!! Service department is a sham.
What kinda mechanic shop can't change tires, sends a vehicle out with a tire that isn't on the bead, an tells the owner of the vehicle they are required to get new rims if they want them to finish?
Service department installed new TPMS sensors on my tires. Picked up my vehicle and the wheels were not balanced correctly. I made an appointment to get them balanced again and they tried charging me $59 plus telling me that I needed new front and rear brakes. I did not have them replace the brakes and they did not end up charging me to balance them again. I left the dealership and noticed the wheels were still not balanced correctly. I made another appointment to get them balanced and they said they balanced them again but didn’t really think they were ... Read More Google - Dec 23, 2023
I was lied to about my warranty and I've had two visits to the service department and have been very disappointed each time. I have an extended warranty that requires me to pay a deductible if I go to any other GM dealership but with my last two experiences it's probably going to be worth $100 to not have to come back there.
Gotten to expensive.
Took new vehicle (2024 Trax with 1300 miles) in because tire pressure gage kept coming on and electronic instrument panel went completely dark. Looked on some GM forums and the consensus was that it needed a computer update, which had to be done by a dealer. All posts said tire pressure comes on a few times and then screen goes blank. Between the time of making the appointment and when the appointment was, the instrument panel came back on, but still took the car in hoping for the update to the computer. Even told them that i was pretry sure it needed ... Read More Google - Oct 27, 2023
Have had car here 3 times for same issue once in Terre Haute and on vacation in Tennessee. So a total of 5 times. The engine light just keeps coming on. It was suppose to be a new truck. All I want is my truck fixed. Last time you had it for 5 days and put a new turbo on it and said it was fixed. Light keeps coming on. On vacation they said something was wrong but take it home to fix. We gave you the paper from them. You said nothing wrong. I am going to check into the lemon law. ... Read More Google - Oct 17, 2023
Was not happy with York Chevrolet I try to get a car there they hit my credit score 35 time grr so it drop my score a bunch told what I wanted and they always came back with something I didn't want so same time go somewhere else
Pitiful service. They had it a week and we had to call them to find out they had done nothing. Yet charged us $166 . Spoke with the parts manager bc the service manager refused to speak to me. The parts manager was the rudest person i have ever spoken too. We will NEVER take our truck there again
Didnt honor price online. Didnt get any incentives. Want extended warranty removed. Ask for details in email never received. Please send iemail info needed B tocancel
So I purchased the car and the cleaning of it was mediocre at best. Opened up gas filling cover and was filthy. I slide the roof back to use the sunroof and the glass was also never touched. When I go to pick up vehicle it’s then I’m advised they only have one key fob. Checked to see price of getting a second one made and it’s going to cost me almost 350 dollars for a replacement. I should of been advised before purchasing.
You make an appointment to get the oil changed and it took a hour and a half for a 30 minute job just to change oil and filter.
After getting the a key fob starter installed in September the brake position sensor stopped working and rendered my cruise control inoperable. Took it back to York to fix the issue they stated it wasn't due to the install but rather a faulty part and that service would have an additional cost. After driving for a bit without cruise I called to order the part after 3 failed attempts to get York to order the part and never putting in the order I went to a different Chevrolet dealer to be told that the part wasn't faulty but rather ... Read More Google - Mar 22, 2023
The service is a joke here, with both sales and actual service on your vehicle. They claim "You're #1 at York" but their service is #2 in my book. I would NEVER recommend anyone I know to go here for service or to buy a vehicle. I would give it no stars if it were possible.
Why is no stars not an option? Standard used car sells man!!
When I first started using them for service, it was great. I use them about twice per year. Now each time I go, new people are in service. At least at the service desk. The last time I was there, the service desk manager was very rude. Now I called to schedule service. I work full time and found out that they're open late on Tuesday and Thursday evening's. But really they are not. No oil change after 4 pm. Really that helps no one. I will not recommend them. The sales team is super pushy and weird too. ... Read More Google - Jan 12, 2023
My exhaust was bent and the muffler was rubbing the drive shaft. Instead of bending it and putting back in the brackets, they tried to convince me to replace my entire exhaust system for $1200. Glad I didn’t listen to them
Waited in the lobby for ever. I was never told when my car was done for a oil change.
I requested an oil change, fuel filter change and tire rotation service on my 2020 chevy silverado 3.0 duramax diesel and when I reviewed what they had done, I found that the tire pressures were different and the washer fluid was not topped off. How do I know that the other things were completed and you charge astronomical prices $274.20 and that was with a 10% discount! I guess I will be looking for better service somewhere else. This was not the first time I've experienced this type of service at York Chevrolet in Brazil.
Just unresponsibility
Excellent service, highly recommend! Great staff and will take care of all of your vehicle needs! If you have any vehicle needs, come here first!
You want a new vehicle - talk with Alex Buker- knows what he's doing and is customer oriented- very good sales rep- Overall good experincr